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JEWELERS BOARD OF TRADE LISTED
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HOW OUR SERVICE WORKS
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Using your criteria, we will locate the finest diamonds available that meet your specifications.
If you are not sure of your exact needs, we will work within the parameters you specify to obtain
the best selection available. We will then e-mail, fax or call (whichever you prefer) with the results
of our search.
Keep in mind, we have no inventory bias. We are exclusively dedicated to getting you the best selection
and cost available.
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WARRANTIES
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Many retail jewelers will tell you that you shouldn't purchase from anyone on the Internet because you
won't get a warranty or any of the other services that are offered by a traditional retail establishment.
This is nonsense. You can have your purchase covered by your renter's insurance or homeowner's policy.
Give your insurance agent a call to understand how your policy works. As for service, you can walk into
any reputable jewelry store for free jewelry cleaning and inspection, even if you did not purchase your
jewelry there.
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SHIPPING
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We will ship US Postal Service, UPS Insured, and even International. In many cases we can have your
selection drop shipped directly from the supplier. Regardless of the shipping method chosen, your charge
will only be the actual costs incurred in shipping.
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QUALITY ASSURANCE
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We sell only certified diamonds from recognized trade labs; this way you can be sure that the diamond you
buy is exactly what was described on the certificate. Our goal is to make sure you find exactly the diamond
you were looking for, at a price much lower than you would pay in a retail environment. We want to save you
money, not cause you heartache; as such, we provide a very reasonable return policy if for some reason you
are not satisfied.
As you can see on our Testimonials page, we have earned the following of an extremely loyal clientele,
mainly because of our honestly direct approach, quality standards and customer-service. We are very proud
of what we have achieved so far and we hope that you will be very pleased by your experiences with us.
Diamond Brokerage Service is a member in good standing of the Better Business Bureau.
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CONTACT INFO
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We can be reached Monday through Friday via email or a toll free phone call. If you have any questions,
please feel free to contact us at 757-482-0040 or toll free at 877-267-0091. Our business address
is:
Diamond Brokerage Service, Inc.
PO Box 15732
Chesapeake Va. 23328-5732
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REFUND POLICY
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We offer you 7 days to inspect your purchase. If for any reason you are not completely satisfied then you
must call us for a return authorization number and shipping instructions. Once original condition is
confirmed then we will gladly re-issue funds to you. We reserve the right to extend the return time frame
upon request.
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PRIVACY POLICY
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A privacy policy is your guarantee that any personal information given to DBS, Inc. will remain private.
Any personal information gathered will never be sold to any third party for any reason. DBS, Inc. only
collects personal information from customers in order to process billing and fulfill orders. DBS, Inc.
is committed to keeping your personal information private.
When placing an order, you provide your name, mailing address, telephone number, e-mail address, credit
card number, and expiration date. For customers paying through alternative methods (such as a bank wire),
additional information is required. We collect that information in order to:
Verify your identity for payment authorization;
Ship your order to you;
Contact you regarding your order status;
Personalize your shopping experience;
Send you helpful information from DBS, Inc; and,
Generate anonymous statistics.
Your personal information will be shared with your credit card company and the party through whom your
product is shipped. This shared personal information includes all the following:
your name;
your e-mail address;
your street address;
your telephone number; and,
your credit card information (so we can authorize and charge the purchase).
Your personal information is not distributed to mailing-list firms
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We Accept:
"All prices are on a cash basis. Prices and availability subject to change without notice."
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